3DC Learning takes your privacy very seriously. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our exceptional services, programmes, events and websites. Your personal data includes information such as:
- Age & Gender and other demographics
- Telephone number
- Email address
- Other data collected that could directly or indirectly identify you
If at any time you have questions about our practices or any of your rights described below, please contact our head office at email@example.com. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What Information Do We Collect?
We collect information so that we can provide the best possible experience when you use our services. Much of what you are likely to consider personal data may be collected directly from you when you:
1) enrol on our courses and any other training opportunities
2) complete contact forms, application and evaluation forms, access newsletters or other information from us
we also collect additional information when delivering our services to you to ensure necessary and best performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and what they are used for:
How they work
1.) Case studies & testimonials
Promotion material for our services. Distributed to external clients via: reports, 3DC Learning website, our social media platforms, newsletters and other methods that we use as and when needed.
2.) Details about your organisation’s current opportunities i.e.
• courses and enrolment days for learners
- job vacancies
• voluntary opportunities and etc
Statistical data included in reports.
3.) Enrolment and application forms
Logged on 3DC Learning our database so as to link learners to opportunities that we have collected from employers and other partner organisations we work with.
Note: we always request your permission before using your personal information for any promotion purposes
In addition to the above-mentioned information we also collect:
Cookies And Similar Technologies
Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, your device type, and to collect various data, including analytics about how you use and interact with our services. This allows us to provide you with more relevant product offerings, a better experience on our sites and to collect, analyse and improve the performance of our services. We may also collect your location (IP address) so that we can personalize our services.
Data About Usage Of Services
This information is automatically collected when you use and interact with our services, including all interaction with the 3DC Learning, other similar programmes, regeneration projects and bespoke services.
It also includes interacting with our services including metadata, log files, cookie/device ids and location features, content and links (including those of third-parties, such as plugins) contained with the services, internet protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the services, including type of device, what operating system is used, device settings, application ids, unique device identifiers and error data.
This data may be received about you from other sources, including publicity available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How We Utilize Information?
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) or which we have been given permission, (2) as necessary to deliver the services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These include:
Delivering, improving, updating and enhancing the services we provide to you
We collect various information relating to your purchase/the service you require, use and/or interactions with our services. We utilize this information to:
• improve and optimize the operation and performance of our services
• diagnose problems with and identify any security risks, errors or needed enhancements to the services
• detect and prevent fraud and abuse of our services and systems
• understand and analyse how you use our services and what products and services are most relevant to you.
• collecting aggregate statistics about the use of the services and for other reporting purposes
• use for promotion of our services using our websites, social media platforms, newsletters, marketing brochures, event guides and other methods of advertising/promotion
• advertise our services via the media including newspapers/journals and radio as well as by means of our partners/sponsors and other methods as and when required
• monitor and report on financial activity of 3DC Learning
some of the data collected is statistical data detailing how individuals benefit from using our services and is not linked to any personal data but to the extent, it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Sharing With Trusted Third Parties
We may share your personal data with affiliated companies within our business family, with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:
• processing credit card payments
• serving advertisements
• conducting contests or surveys
• performing analysis of our services and customer demographics
• communicating with you, such as by way of email, survey/newsletters delivery
• customer relationship management
we only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors /consultants) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating With You
We may contact you directly or through a third-party service provider regarding products or services you have signed up for or purchased from us, such as necessary to deliver transactional or service communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
• text (SMS) messages
• telephone calls
• automated phone calls or text messages
If you make use of a service that allows you to import contacts (ex. Using email marketing services to send emails on your behalf), we will only use these contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org
Compliance With Legal, Regulatory And Law Enforcement Requests
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as summons requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN (internet corporation for assigned names and names) or any ccTLD (country code top-level domains) rules, regulations and policies when you register a domain name with us.
We use multiple web analytics tools provided by service partners such as google analytics, to collect information about how you interact with our website or mobile applications, including what pages you visit, including how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.
Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third-party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt-out of interest-based advertising, please contact us at email@example.com please note you will continue to receive generic ads.
How You Can Access, Update Or Delete Your Data
To easily access, view or update any personal data we may have of yours please contact us via firstname.lastname@example.org for additional information and guidance for accessing, updating or deleting data.
How We Secure, Store And Retain Your Data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
• mandated by law, contract or similar obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing our legal/contractual rights; or
• needed to maintain adequate and accurate business and financial records
if you have any questions about the security or retention of your personal data, you can contact us at email@example.com
Our services are available for purchase and non-purchase for those over the age of 16.
alternatively, you can also contact us by:
mail: attention of the data protection officer, 3D Change, no.1 Croydon, 11th floor, 12 – 16 Addiscombe Road, Croydon, cr0 0xt
phone: 0203 828 1355
we will respond to all requests, enquiries or concerns within thirty (30) days.